Control of nonconforming product in AS9100 standard
Control of nonconforming product in AS9100 standard
Clause 8.3
The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery.
The controls and related responsibilities and authorities for dealing with nonconforming product shall be defined in a documented procedure.
NOTE: The term “nonconforming product” includes nonconforming product returned from a customer.
The organization’s documented procedure shall define the responsibility for review and authority for the disposition of nonconforming product and the process for approving personnel making these decisions.
The organization shall deal with nonconforming product by one or more of the following ways:
a) by taking action to eliminate the detected nonconformity;
b) by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the customer;
c) by taking action to preclude its original intended use or application.
The organization shall not use dispositions of use-as-is or repair, unless specifically authorized by the customer, if
- the product is produced to customer design, or
- the nonconformity results in a departure from the contract requirements.
Unless otherwise restricted in the contract, organization-designed product which is controlled via a customer specification may be dispositioned by the organization as use-as-is or repair, provided the nonconformity does not result in a departure from customer-specified requirements.
Product dispositioned for scrap shall be conspicuously and permanently marked, or positively controlled, until physically rendered unusable.
Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained (see 4.2.4).
When nonconforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements.
When nonconforming product is detected after delivery or use has started, the organization shall take action appropriate to the effects, or potential effects, of the nonconformity.
In addition to any contract or regulatory authority reporting requirements, the organization’s system shall provide for timely reporting of delivered nonconforming product that may affect reliability or safety. Notification shall include a clear description of the nonconformity, which includes as necessary parts affected, customer and/or organization part numbers, quantity, and date(s) delivered.
NOTE: Parties requiring notification of nonconforming product may include suppliers, internal organizations, customers, distributors, and regulatory authorities.
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