Control of nonconforming testing and/or calibration work of ISO 17025
Control of nonconforming testing and/or calibration work of ISO 17025
Clause 4.9
4.9.1 The laboratory shall have a policy and procedures that shall be implemented when any aspect of its testing and/or calibration work, or the results of this work, do not conform to its own procedures or the agreed requirements of the customer. The policy and procedures shall ensure that:
a) the responsibilities and authorities for the management of nonconforming work are designated and actions (including halting of work and withholding of test reports and calibration certificates, as necessary) are defined and taken when nonconforming work is identified;
b) an evaluation of the significance of the nonconforming work is made;
c) correction is taken immediately, together with any decision about the acceptability of the nonconforming work;
d) where necessary, the customer is notified and work is recalled;
e) the responsibility for authorizing the resumption of work is defined.
NOTE Identification of nonconforming work or problems with the management system or with testing and/or calibration activities can occur at various places within the management system and technical operations. Examples are customer complaints, quality control, instrument calibration, checking of consumable materials, staff observations or supervision, test report and calibration certificate checking, management reviews and internal or external audits.
4.9.2 Where the evaluation indicates that the nonconforming work could recur or that there is doubt about the compliance of the laboratory’s operations with its own policies and procedures, the corrective action procedures given in 4.11 shall be promptly followed.
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on Tuesday, November 24th, 2009 at 12:47 pm and is filed under ISO 17025 standard.
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