Customer satisfaction in AS9100 standard

Customer satisfaction in AS9100 standard
Clause 8.2.1

As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements.

The methods for obtaining and using this information shall be determined.

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_Download ISO 9000 Standards from ANSI.
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This entry was posted on Monday, January 25th, 2010 at 3:53 pm and is filed under AS 9100 standard. You can leave a response, or trackback from your own site.

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