External communication in ISO 22000
External communication in ISO 22000
Clause 5.6.1
To ensure that sufficient information on issues concerning food safety is available throughout the food chain, the organization shall establish, implement and maintain effective arrangements for communicating with
a) suppliers and contractors,
b) customers or consumers, in particular in relation to product information (including instructions regarding
intended use, specific storage requirements and, as appropriate, shelf life), enquiries, contracts or order-
handling including amendments, and customer feedback including customer complaints,
c) statutory and regulatory authorities, and
d) other organizations that have an impact on, or will be affected by, the effectiveness or updating of the food safety management system.
Such communication shall provide information on food safety aspects of the organization’s products that may be relevant to other organizations in the food chain. This applies especially to known food safety hazards that need to be controlled by other organizations in the food chain. Records of communications shall be maintained.
Food safety requirements from statutory and regulatory authorities and customers shall be available.
Designated personnel shall have defined responsibility and authority to communicate externally any information concerning food safety. Information obtained through external communication shall be included as input to system updating (see 8.5.2) and management review (see 5.8.2).
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on Tuesday, December 1st, 2009 at 3:08 pm and is filed under ISO 22000.
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