Improvement procedure
Improvement procedure
1. PURPOSE:
The purpose of this procedure is to ensure that the Quality Management System works better and better as required by the customer and in accordance with the company’s Quality Policy.
2. SCOPE:
This procedure applies to all working process in the Quality Management system.
3. DEFINITION:
3.1. The terms used in this procedure are suitable with standard ISO 9001:2008.
3.2. Abbreviation:
4. CONTENT:
4.1. Commitment to improve frequently:
The company commits to frequently improve to increase the effectiveness of the Quality Management System by applying Quality Policy, evaluation result, Quality goal, data analysis, corrective and preventative actions and the manager’s consideration.
4.2. PROCEDURE NARRATIVE:
4.2.1. Identify the subjects that need improving:
• Customer’s satisfaction
• The effect of the Quality management system
• The efficiency of each process
• The quality of goods and accompanied service
4.2.2. Collect information/data:
• Quality policy
• Quality goal
• The result of the evaluation of quality management system
• Data analysis (of customer’s satisfaction, conformance of goods, tendencies of process and products, supervision of the suppliers, market tendency, competitors)
• Corrective and preventative actions
• Managers’ evaluation meetings
4.2.3. Examine, approve and carry out improving:
• Divisional head issues request note on improving and submits to the senior for approval.
• This request note after being approved must be sent back to the division for executing along with specific plan.
4.2.4. Examine the performance:
• Divisional head has responsibility to frequently examine his employees’ performance.
• The examination content includes: timeline, progress, amount of work, quality of work…. as mentioned in the request note.
4.2.5. Report the result:
• Divisional head has responsibility to report the improving result as plan to the high senior.
• If the improving process is interfered or can’t be done, the divisional head must issue CAR note as regulated in the Procedure for correcting and preventing.
5. REFERENCE DOCUMENT:
• Quality handbook
6. APPENDIX:
• Request note on improving form No: 0114
Related ISO documents:
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on Wednesday, November 11th, 2009 at 4:05 am and is filed under Iso 9001 procedures.
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