ISO 16949 manual
ISO 16949 manual
Detailed manual of ISO 16949 include contents as follows:
Table of Contents
Approvals
Revision and Approval Record
1.0 Scope
1.1 General
1.2 Application
1.3 Quality policy statement
2.0 Company information
3.0 Terms and definitions
3.1 Terms and definitions for the automotive industry
4.0 Quality management system
4.1 General requirements
4.1.1 General requirements – Supplemental
4.2 Documentation requirements
4.2.1 General
4.2.2 Quality manual
4.2.3 Control of documents
4.2.4 Control of records
5.0 Management responsibility
5.1 Management commitment
5.1.1 Process efficiency
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.4.1 Quality objectives
5.4.2 Quality management system planning
5.5 Responsibility, authority, and communication
5.5.1 Responsibility and authority
5.5.2 Management representative
5.5.3 Internal communication
5.6 Management review
5.6.1 General
5.6.2 Review input
5.6.3 Review output
6.0 Resource management
6.1 Provision of resources
6.2 Human resources
6.2.1 General
6.2.2 Competence, awareness, and training
6.3 Infrastructure
6.3.1 Plant, facility and equipment planning
6.3.2 Contingency plans
6.4 Work environment
6.4.1 Personnel safety to achieve product quality
6.4.2 Cleanliness of premises
7.0 Product realization
7.1 Planning of product realization
7.1.1 Planning of product realization – Supplemental
7.1.2 Acceptance criteria
7.1.3 Confidentiality
7.1.4 Change control
7.2 Customer-related processes
7.2.1 Determination of requirements related to the product
7.2.2 Review of requirements related to the product
7.2.3 Customer communication
7.3 Design and development
7.3.1 Design and development planning
7.3.2 Design and development inputs
7.3.3 Design and development outputs
7.3.4 Design and development review
7.3.4.1 Monitoring
7.3.5 Design and development verification
7.3.6 Design and development validation
7.3.7 Control of design and development changes
7.4 Purchasing
7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased product
7.5 Production and service provision
7.5.1 Control of production and service provision
7.5.2 Validation of processes for production and service provision
7.5.3 Identification and traceability
7.5.4 Customer property
7.5.5 Preservation of product
7.6 Control of monitoring and measuring equipment
7.6.1 Measurement system analysis
7.6.2 Calibration/verification records
7.6.3 Laboratory requirements
8.0 Measurement, analysis and improvement
8.1 General
8.1.1 Identification of statistical tools
8.1.2 Knowledge of basic statistical concepts
8.2 Monitoring and measurement
8.2.1 Customer satisfaction
8.2.2 Internal audit
8.2.3 Monitoring and measurement of processes
8.2.4 Monitoring and measurement of product
8.3 Control of nonconforming product
8.3.1 Control of nonconforming product – Supplemental
8.3.2 Control of reworked product
8.3.3 Customer information
8.3.4 Customer waiver
8.4 Analysis of data
8.4.1 Analysis and use of data
8.5 Improvement
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventive action
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