ISO 17025 audit checklist about service to the customer
ISO 17025 audit checklist about service to the customer
Clause 4.7
1 Do you have the procedure of customer servicing including:
• Confidentiality?
• Security?
• Visitors?
• Packaging & delivery?
2 Do you have any record & could you show
• The feedback from customer?
• The action taken by laboratory related to the feedback from customer?
• Evidence of communication?
• Packaging & delivery record?
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