ISO 9001 principles
Principle 1: Customer focus
Principle 1 – Customer-Focused of ISO 9000
1. Overview of Customer-Focused Principle
Principle 2: Leadership
Principle 2: Leadership of ISO 9000
1. Overview of leadership principle:
Leaders should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
Principle 3: Involvement of people
Principle 3: Involvement of people
1. Contents of Principle 3:
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
Principle 4: Process Approach
Principle 4 – Process Approach:
1. Contents of Process Approach
A desired result is achieved more efficiently when related resources and activities are managed as a process.
Principle 5: System approach to management
Principle 5: System approach to management
1. Contents of System approach to management
Principle 6: Continual improvement
Principle 6: Continual improvement
1. Contents of Continual improvement
Principle 7: Factual approach to decision making
Principle 7: Factual approach to decision making
1. Contents of Factual approach to decision making
Principle 8: Mutually beneficial supplier relationships
Principle 8: Mutually beneficial supplier relationships
1. Contents of Principle 8:
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1. Phrases For Performance Appraisals.
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