ISO/TS 16949 checklist of customer related processes
ISO/TS 16949 checklist of customer related processes
Clause 7.2
7.2.1 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
7.2.1 Does the organization determine:
a) requirements specified by the customer, including the requirements for delivery and post delivery activities?
b) Requirements not stated by the customer but necessary for specified or intended use, where known?
c) Statutory and regulatory requirements related to the product?
d) Any additional requirements determined by the organization?
7.2.1.1 CUSTOMER DESIGNATED SPECIAL CHARACTERISTICS
7.2.2 Can the organization demonstrate conformity to customer requirements for designation, documentation and control of special characteristics?
7.2.2 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT
7.2.3 Does the organization review the requirements related to a product prior to the organization’s commitment to supply to the customer?
7.2.4 Does the organization ensure that
a) product requirements are defined?
b) Contract or order requirements differing from those previously expressed are resolved?
c) The organization has the ability to meet the defined requirements?
7.2.5 Does the organization maintain records of the results of the review and actions arising from the review?
7.2.6 Where the Customer provides no documented statement of requirement, does the organization confirm the customer requirements before acceptance?
7.2.2.1 ORGANIZATION MANUFACTURING FEASIBILITY
7.2.7 Does the organization investigate, confirm and document the manufacturing feasibility of the proposed products in the contract review process including risk analysis?
7.2.3 CUSTOMER COMMUNICATION
7.2.8 Has the organization determined and implemented effective arrangements for communicating with customers in relation to:
a) product information?
b) Enquires, contracts or order handling, including amendments?
c) Customer feedback, including Customer complaints?
7.2.3.1 CUSTOMER COMMUNICATION – SUPPLEMENTAL
7.2.9 Does the organization have the ability to communicate necessary information including data in a customer specified language and format?
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