Management reviews of ISO 17025
Management reviews of ISO 17025
Clause 4.15
4.15.1 In accordance with a predetermined schedule and procedure, the laboratory’s top management shall periodically conduct a review of the laboratory’s management system and testing and/or calibration activities to ensure their continuing suitability and effectiveness, and to introduce necessary changes or improvements. The review shall take account of:
• The suitability of policies and procedures;
• Reports from managerial and supervisory personnel;
• The outcome of recent internal audits;
• Corrective and preventive actions;
• Assessments by external bodies;
• The results of inter-laboratory comparisons or proficiency tests;
• Changes in the volume and type of the work;
• Customer feedback;
• Complaints;
• Recommendations for improvement;
• Other relevant factors, such as quality control activities, resources and staff training.
NOTE 1 A typical period for conducting a management review is once every 12 months.
NOTE 2 Results should feed into the laboratory planning system and should include the goals, objectives and action plans for the coming year.
NOTE 3 A management review includes consideration of related subjects at regular management meetings.
4.15.2 Findings from management reviews and the actions that arise from them shall be recorded. The management shall ensure that those actions are carried out within an appropriate and agreed timescale.
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