Customer focus
Principle 1 – Customer-Focused of ISO 9000
1. Overview of Customer-Focused Principle
Development of the organizations depend on their customers so that they should understand current and future customer needs, meet customer requirements.
2. Benefits of Customer-Focused Principle
• Improved customer loyalty leading to repeat business.
• Increased revenue and market share obtained through flexible and fast responses to market opportunities.
• Increased effectiveness in the use of the organization’s resources to enhance customer satisfaction.
3. How to apply principle of Customer-Focused
• Understand customer needs and expectations for products, delivery, price, dependability, etc.
• Ensure a balanced approach among customers and other stake holders (owners, people, suppliers, local communities and society at large) needs and expectations.
• Communicate these needs and expectations throughout the organization.
• Measure customer satisfaction & act on results, and
• Manage customer relationships.
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on Thursday, August 13th, 2009 at 12:24 am and is filed under Principles of ISO 9001.
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