Principle 2: Leadership
Principle 2: Leadership of ISO 9000
1. Overview of leadership principle:
Leaders should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
2. Benefits of leadership principle:
• Miscommunication between levels of an organization will be minimized.
• People will understand and be motivated towards the organization’s goals and objectives.
• Activities are evaluated, aligned and implemented in a unified way.
3. Process / steps of applying leadership principle:
• Be proactive and lead by example.
• Understand and respond to changes in the external environment.
• Consider the needs of customers, owners, people, suppliers, local communities and society.
• Establish a clear vision of the organization.
• Establish shared values and ethical role models at all levels of the organization.
• Build trust and eliminate fear.
• Provide people with the required resources and freedom to act with responsibility and accountability.
• Inspire, encourage and recognize people’s contributions.
• Promote open and honest communication.
• Educate, train and coach people.
• Set challenging goals and targets, and
• Implement a strategy to achieve these goals and targets.
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on Thursday, August 13th, 2009 at 12:45 pm and is filed under Principles of ISO 9001.
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