Process Approach
Principle 4 – Process Approach:
1. Contents of Process Approach
A desired result is achieved more efficiently when related resources and activities are managed as a process.
2. Benefits of Process Approach
• Focused and prioritized improvement opportunities.
• Lower costs and shorter cycle times through effective use of resources.
• Improved, consistent and predictable results.
3. Process / Steps of Process Approach
• Define the process to achieve the desired result.
• Identify and measure the inputs and outputs of the process.
• Identify the interfaces of the process with the functions of the organization.
• Evaluate possible risks, consequences and impacts of processes on customers, suppliers….
• Establish clear responsibility, authority, and accountability for managing the process.
• Identify internal and external customers, suppliers…., and
• Consider process steps, activities, flows, control measures, training needs, equipment, methods, information, materials and other resources to achieve the desired result.
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on Friday, August 14th, 2009 at 12:13 pm and is filed under Principles of ISO 9001.
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