Procedure for controlling non-conformance products
Procedure for controlling non-conformance products
1. PURPOSE:
The purpose of this procedure is to manage the products that are not in accordance with the customer’s request and the company quality policy, to prevent the using of these products and to carry out suitable solutions to handle them.
2. SCOPE:
This procedure applies to all non-conformance products that are found in the manufacturing process, which may include: materials, crude or complete products.
3. DEFINITION:
3.1. The terms used in this procedure are suitable with standard ISO 9001: 2008.
3.2. Abbreviation:
• Product Quality Management: PQM
4. CONTENT:
a> Classify the non-conformance products:
The non-conformance products will be classified and labeled by the criteria:
• Types of non-conformance products
• Type of fault
• Seriousness level
These products will be put at different places and with different labels.
b> Consider the seriousness level and have solution:
• The non-conformance products will be classified by the seriousness level as order: Seriousness level by types of fault; Seriousness level of one fault.
• If the discovered fault can be directly repair at scene then repair it by using the resources there.
• As for fault that can’t be solved at once, report to the divisions or individuals in charge of solving that fault.
1. To material, stop checking or keep the non-conformant materials at separate places or continue checking (if it won’t affect the quality of others. Also, notice the customers and wait for their opinions. Issue NCR note and send to the material division (if the company is buyer), to customers (if the customer is the material supplier) to examine and solve.
2. To crude or complete products, the PQM employee reports to the technician in charge to solve. Meanwhile, this employee writes down the details in NCR note. If the technician can’t handle, he must report to the head of PQM division at once and this head will then notice the technical head/ customer to solve.
c> Begin technical stage:
• After asking for the opinion of technical employee in charge, the PQM head, customer and manufacturing sector will begin repairing as instructed.
• Non-conformant products will be re-produced and checked by the PQM division to ensure that the fault is eliminated.
d> Evaluate the need to correct and perform the actions:
• In case the corrective and preventative actions need to be taken, they must be approved by the PQM head and carried out as mentioned in the related procedure.
• CAR note will be issued by the PQM head and forwarded to the related divisions to carry out.
e> Record:
• The PQM division saves all the record relating to this procedure, including NCR note, fault summarization, report on fault in an order…
• All the non-conformance products mentioned in part b (1&2) will be supervised and updated information in the NCR supervising note.
• NCR note will be frequently examined by the managers to analyze the causes to problem and take corrective actions (if necessary).
5. REFERENCE DOCUMENT:
• Quality handbook
• Work guide of PQM division.
6. APPENDIX:
• NCR note: form No: 0116
• NCR supervising note: form No: 0118
Related ISO documents:
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on Wednesday, November 11th, 2009 at 4:41 am and is filed under Iso 9001 procedures.
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