Quality management

Procedure for nonconformity solving & corrective and preventative actions

1. PURPOSE:

The purpose of this procedure is to assure the effectiveness of corrective and preventative actions in the company, as well as define necessary actions need to be done in case of any nonconformity.

2. SCOPE:

Apply to all divisions in the company.

3. RESPONSIBILITY:

a> positions:

• CEO
• Board representative
• Managers
• Staff

b> Types of responsibility:

• R: Receive information
• T: Take part in
• D: Doing
• A: Approval

c> Actions:

• Identify the nonconformities and unexpected situations.
• Report on nonconformities and unexpected situations.
• Define the causes.
• Implement corrective and preventative actions.
• Examine the effectiveness of the corrective actions.
• Revise and change the document system.
• Record the corrective and preventative actions.
• Make report in the board of management meeting.

4. PROCEDURE CONTENTS:

a. All the staff when noticing any nonconformity must make a report and send it to the head of division or the board representative.

Nonconformities such as:

• Nonconformity with the work procedure and work guide.
• Nonconformity with goal and objective.
• Unexpected situations that negatively affect the environment.
• Soil, air, and water pollution that is uncontrollable.
• Accidents.
• Nonconformities in the evaluation process of manager.

b. The board representative and heads of divisions will consider the nonconformities, analyze causes and implement suitable corrective actions. These actions will be noted down in the report on the nonconformity.

c. In case of truly serious nonconformity that the representative and heads of divisions can’t solve, then it must be reported to the manager (of relevant duty and function). The manager will work with the others to identify causes and appropriate corrective actions.

d. Heads of divisions are responsible for the corrective actions to their divisions.

e. The board representative/ ISO division and heads of divisions are responsible for examining the effectiveness of the corrective actions and make a record.

f. If there is any nonconformity requiring change in document record, the representative/ ISO division must assure that this change follows the procedure for document maintainance.

g. Heads of divisions are responsible for making and retaining the list of nonconformities and corrective/ preventative actions. This information will be discussed in the board of management meeting.

5. REFERENCE DOCUMENTATION/ FORMS USED:

• The procedure for identifying the affected environmental aspects.
• The procedure for identifying legal and other requirements.
• The procedure for monitoring and measurement.
• The procedure for responding to urgent situation.
• The procedure for exchanging information on environment.
• Urgent situations and solutions.
• C.A.R note.

6. RECORDS:

• Reports on nonconformity.
• Nonconformity supervising table.

Related documents:

1. ISO 14000 procedures

2. ISO 14000 checklist

3. ISO 14000 standard

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_Download ISO 9000 Standards from ANSI.
_ISO 9000 checklist - Over 30 checklists for auditing ISO 9000.
_ISO 9000 procedures - Over 10 procedures for implementing ISO 9000.
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