Procedure for supervising and measuring process
Procedure for supervising and measuring process
1. PURPOSE:
• To ensure that the working processes are under control, all targets are strictly compliant with regulation and to ensure the result as plan.
• To examine, evaluate the result and effect of the process for adjusting or improving to have a better effect.
2. SCOPE:
This procedure applies to the supervision and measurement in the Quality Management System.
3. DEFINITION:
3.1. The terms used in this procedure are suitable with standard ISO 9001:2008.
3.2. Abbreviation:
• Quality Management System: QMS
• Document Management Procedure: DMP
4. CONTENT:
4.1. Supervise the working processes:
a> the divisional head determines the supervision method to ensure that the processes are functioned in compliance with regulation; all the number/ requirements are met and satisfied.
b> the processes supervision can be done by applying statistic technique (specified in relevant procedure).
c> the supervision can be done periodically or suddenly. However, the following processes must be strictly supervised:
• Outsourcing
• Outsourcing which may seriously influence on the products or the customer’s satisfaction.
• Processes that are needed to start another process. To these ones, finishing time is a very important goal to be supervised.
• Processes that have relation with and/or have important roles in important processes.
• Processes of big money
• Processes that require high stability, For example: series-production process
• Processes which are difficult to correct if problem happens or easy to have bad influence.
d> When discover any non-conformance with the target or any tendency to be wrong, the divisional head must perform corrective actions to ensure the process functioning well. If the problem repeats again or by law, the divisional head issues CAR note. The supervision is done by the DMP.
4.2. Measure the processes:
a> Periodically once a year and before the manager’s evaluation meeting, after processes that are volatile or directly influence the customer’s satisfaction, the divisional head must carry out measuring the process and record the results.
b> the recorded results will be compared with planned ones. If the planned ones are not met or are met at current time but may not be met in the future, the divisional head must issue CAR note to identify causes and take corrective actions in order to receive an expected result
c> the measurement can be done with statistic tools to identify the process’s tendency.
d> Record supervision is done by the DMP
5. REFERENCE DOCUMENT:
• Quality handbook
6. APPENDIX:
• None.
Related ISO documents:
Advertisement
Sponsor sites:
1. Phrases For Performance Appraisals.
2. Interview questions and answers.
This entry was posted
on Wednesday, November 11th, 2009 at 4:34 am and is filed under Iso 9001 procedures.
You can leave a response, or trackback from your own site.
