Review of requests, tenders and contracts of ISO 17025
Review of requests, tenders and contracts of ISO 17025
Clause 4.4
4.4.1 The laboratory shall establish and maintain procedures for the review of requests, tenders and contracts. The policies and procedures for these reviews leading to a contract for testing and/or calibration shall ensure that:
a) the requirements, including the methods to be used, are adequately defined, documented and understood (see 5.4.2);
b) the laboratory has the capability and resources to meet the requirements;
c) the appropriate test and/or calibration method is selected and is capable of meeting the customers’ requirements (see 5.4.2).
Any differences between the request or tender and the contract shall be resolved before any work commences. Each contract shall be acceptable both to the laboratory and the customer.
NOTE 1 The request, tender and contract review should be conducted in a practical and efficient manner, and the effect of financial, legal and time schedule aspects should be taken into account. For internal customers, reviews of requests, tenders and contracts can be performed in a simplified way.
NOTE 2 The review of capability should establish that the laboratory possesses the necessary physical, personnel and information resources, and that the laboratory’s personnel have the skills and expertise necessary for the performance of the tests and/or calibrations in question. The review may also encompass results of earlier participation in inter-laboratory comparisons or proficiency testing and/or the running of trial test or calibration programs using samples or items of known value in order to determine uncertainties of measurement, limits of detection, confidence limits, etc.
NOTE 3 A contract may be any written or oral agreement to provide a customer with testing and/or calibration services.
4.4.2 Records of reviews, including any significant changes, shall be maintained. Records shall also be maintained of pertinent discussions with a customer relating to the customer’s requirements or the results of the work during the period of execution of the contract.
NOTE For review of routine and other simple tasks, the date and the identification (e.g. the initials) of the person in the laboratory responsible for carrying out the contracted work are considered adequate. For repetitive routine tasks, the review need be made only at the initial enquiry stage or on granting of the contract for on-going routine work performed under a general agreement with the customer, provided that the customer’s requirements remain unchanged. For new, complex or advanced testing and/or calibration tasks, a more comprehensive record should be maintained.
4.4.3 The review shall also cover any work that is subcontracted by the laboratory.
4.4.4 The customer shall be informed of any deviation from the contract.
4.4.5 If a contract needs to be amended after work has commenced, the same contract review process shall be repeated and any amendments shall be communicated to all affected personnel.
Advertisement
Sponsor sites:
1. Phrases For Performance Appraisals.
2. Interview questions and answers.
This entry was posted
on Tuesday, November 24th, 2009 at 12:37 pm and is filed under ISO 17025 standard.
You can leave a response, or trackback from your own site.
